How DrugHub handles order problems and conflicts
Order never arrived at shipping address. Package intercepted or seized by authorities. Product significantly different from DrugHub listing. Incorrect items received. Product quality issues (with lab test results). Vendor unresponsive to communications. Vendor not shipping after payment confirmed.
Contact vendor through DrugHub messaging first. Allow reasonable time for vendor response (48 hours). Document all communications with vendor. Take timestamped photos of issues. Check DrugHub order tracking information. Verify you're within dispute window. Try resolving directly with vendor.
Click "Open Dispute" on DrugHub order page. Select reason for dispute from dropdown. Provide detailed description of issue. Upload evidence (photos, communications). Submit dispute to DrugHub moderators. Vendor receives notification to respond. Both parties present evidence. Moderators review and decide within 72 hours.
DrugHub moderators review all evidence submitted. Consider vendor's track record and policies. Evaluate reasonableness of both parties. Decision is final and binding. Moderators use their DrugHub signature to release funds. Winner receives escrowed Monero. Loser may receive negative rating impact.
Provide clear detailed evidence to DrugHub moderators. Include timestamped photos of issues. Show communication attempts with vendor. Reference vendor policies and listing descriptions. Be professional and factual, not emotional. Respond promptly to moderator questions. Strong evidence wins DrugHub disputes.
Research vendors thoroughly before ordering on DrugHub. Read vendor policies carefully. Communicate expectations clearly. Choose vendors with good ratings. Use Lab Verified products on DrugHub. Don't finalize early. Document everything. Most DrugHub disputes are preventable.